Refund Policy

At Touch2me Technologies, we stand behind our work. This Refund Policy outlines the conditions under which refunds are available for our subscription products and service projects. We encourage you to read this carefully before making a purchase.

⚠️ All refund requests must be submitted in writing to refund@touch2me.com with your Payment ID. Refunds are processed to the original payment method only.

Section 1

Overview

We offer fair and transparent refund terms for both our subscription-based products and service projects. Our goal is to ensure every client is satisfied. If you're unhappy with a purchase, please contact us first so we can attempt to resolve the issue before processing a refund.

Section 2

Subscription Products

This applies to Touch2me POS and LeadWA Automation.

7-Day Satisfaction Guarantee

If you are not satisfied within the first 7 days of your initial payment, you are eligible for a full refund. To qualify:

📅

Refund request submitted within 7 days of the payment date

📝

A reason for the refund request must be provided

🔍

Account must not have been used for commercial transactions that generated revenue

After the 7-Day Window

🚫

Subscription payments after 7 days are non-refundable

✅

You may cancel at any time — access continues until end of current billing period

📊

No partial refunds for unused days within a billing cycle

🗓️

Annual subscribers who cancel after 7 days may be eligible for pro-rata refund at our discretion

Service Downtime

If our product experiences downtime exceeding 24 continuous hours due to issues on our end, affected subscribers will receive a pro-rata credit applied to their next billing cycle.

7-Day GuaranteeTouch2me POSLeadWA

Section 3

Service Projects

This applies to SEO, Website Development, and Digital Marketing services.

Before Work Begins

If you cancel before work has commenced, you are entitled to a full refund of any advance payment made, less any administrative or processing fees (typically ₹500–₹1,000).

During the Project

📊

Less than 25% complete — 75% refund of total project value

📊

25%–50% complete — 50% refund of total project value

📊

50%–75% complete — 25% refund of total project value

🚫

More than 75% complete — No refund; final deliverables will still be provided

Monthly Retainer Services

🚫

Monthly retainer payments are non-refundable once the month has commenced and work has begun

📅

Cancel future months with 15 days' written notice before the next billing date

SEOWeb DevelopmentDigital Marketing

Section 4

Non-Refundable Items

The following are not eligible for refunds under any circumstances:

🌐

Domain registration or renewal fees paid on your behalf

💾

Third-party software licences or subscriptions purchased for your project

📣

Paid advertising spend (Google Ads, Meta Ads) — passed through at cost

✅

Completed and delivered projects that have been approved by the client

📅

Subscription payments made more than 7 days prior

🚫

Accounts terminated for violation of our Terms and Conditions

Section 5

How to Request a Refund

Follow these steps to submit a refund request:

Email refund@touch2me.com with subject: "Refund Request – [Your Name / Order ID]"

Include your full name, email used for payment, Razorpay Payment ID, and reason for your request

Our team will acknowledge your request within 1 business day

We may contact you to discuss the issue and attempt resolution before processing

If approved, we will confirm the refund amount and initiate the process

Section 6

Processing Timeline

⏱️

Refunds are initiated within 3–5 business days of approval

💳

Amount credited to your original payment method (card, UPI, bank account) via Razorpay

🏦

Additional 5–10 business days may be required depending on your bank or payment provider

📩

A confirmation email will be sent once the refund has been initiated

3–5 Business DaysOriginal Payment MethodEmail Confirmation

Section 7

Disputes

💬

Reply to your refund correspondence with additional information or evidence

👤

Request a review by a senior team member at refund@touch2me.com

We are committed to resolving all disputes fairly and promptly. Unresolved disputes shall be governed by the laws of India as outlined in our Terms and Conditions.

Section 8

Contact Us

Touch2me Technologies
Email: refund@touch2me.com
Subject: Refund Request – [Your Name / Payment ID]
Response time: Within 1 business day