Privacy Policy

This Privacy Policy explains how Touch2me Technologies ("we", "us", "our") collects, uses, and protects your personal information when you use our website, services, and products. By using our services, you agree to the terms of this policy.

Section 1

Overview

Touch2me Technologies is committed to protecting your privacy. We collect only the information necessary to provide our services and never sell your personal data to third parties. This policy applies to all users of our website, web applications (Touch2me POS, LeadWA), and anyone who contacts us through our platform.

Section 2

Data We Collect

Personal Identification Information

👤

Full name

📧

Email address

📱

Phone number

🏢

Company or business name

🧾

GST number (if provided for invoicing)

Payment Information

💳

Transaction amount and billing details

🔒

Payment method type (card, UPI, net banking)

🆔

Razorpay Payment ID and Order ID

✅

We do not store raw card numbers or CVV data — all payment processing is handled by Razorpay

Technical & Usage Data

🌐

IP address and browser type

📊

Pages visited and time spent

📱

Device type and operating system

🔗

Referring URLs and click behaviour

Section 3

How We Collect Data

📝

Directly from you — when you fill in a contact form, checkout, or sign up for a product

🤖

Automatically — through cookies and analytics tools when you browse our website

🔗

Through third parties — from payment processors (Razorpay) and analytics platforms

💼

Through our products — when you use Touch2me POS or LeadWA, operational data is collected to deliver the service

Section 4

How We Use Your Data

🎯

To deliver the services or products you have purchased or enquired about

💳

To process payments and issue GST invoices

💬

To respond to enquiries and provide customer support

📩

To send service-related communications (receipts, updates, renewal reminders)

📈

To improve our website and products through analytics

⚖️

To comply with legal and regulatory obligations

📣

To send marketing communications — only with your explicit consent

We will never use your data for any purpose not listed above without your prior consent.

Section 5

Data Sharing

We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:

🤝

Service providers — trusted third parties who help us operate our business (e.g., Razorpay for payments, hosting providers), under strict confidentiality agreements

⚖️

Legal obligations — where required by law, court order, or government authority

🔄

Business transfers — in the event of a merger or acquisition, under the same privacy protections

Section 6

Storage & Security

🔒

256-bit SSL/TLS encryption for all data in transit

🛡️

Encrypted storage for sensitive data at rest

👥

Access controls limiting who can view personal data

🔍

Regular security audits and vulnerability assessments

SSL EncryptedGDPR AlignedData MinimisationAccess Controls

Section 7

Cookies

⚙️

Essential cookies — required for the website to function (e.g., cart data in localStorage)

📊

Analytics cookies — to understand how visitors use our site

💾

Preference cookies — to remember your settings

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

Section 8

Third-Party Services

💳

Razorpay — payment processing

📊

Google Analytics — website analytics

💬

WhatsApp Business API — used by LeadWA for messaging

🔤

Google Fonts — font delivery via CDN

Each of these services operates under their own privacy policies, which we encourage you to review.

Section 9

Your Rights

👁️

Access — request a copy of the personal data we hold about you

✏️

Correction — request correction of inaccurate or incomplete data

🗑️

Deletion — request deletion of your personal data

🚫

Objection — object to processing of your data for marketing purposes

📦

Portability — request your data in a structured, machine-readable format

↩️

Withdrawal — withdraw consent for data processing at any time

To exercise any of these rights, contact us at support@touch2me.com. We will respond within 30 days.

Section 10

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.

Section 11

Policy Changes

We may update this Privacy Policy from time to time. We will update the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

Section 12

Contact Us

Touch2me Technologies
Email: support@touch2me.com
Response time: Within 2 business days